A medical secretary on padoa's benefits for everyday practice
SMIM, a French occupational health service, has used padoa since April 2024 to look after the 27,000 employees of its 2,800 clients. Victor Pinto, a medical secretary, describes how his job has changed since the software was introduced and what it has brought to his working day.
We were taken with it straight away, and it confirms that our profession is being valued by a tool that makes our working day easier without replacing us. Victor Pinto, Medical Secretary at SMIM
👉 SUMMARY
A successful data integration
Time saved
Smoother working relationships
A tool they could not do without
Tailored training and support for a successful software integration
When padoa was introduced at SMIM, the team received thorough training on the tool. The trainers were able to adapt to the particular demands of a medical secretary's role, so the software went into service quickly and efficiently.
That support did not end with the initial training. Individual support was available throughout the deployment phase and continues for the length of the partnership, so the teams can get their questions answered.
padoa's trainers understood exactly what our job requires, and focused the training on what matters. Thanks to that training, the whole team is comfortable with the tool today.
Our padoa project lead is available and helpful whenever we need them. We always get an answer to our questions as quickly as possible.
With that continuing support, the medical secretaries have made the software part of their daily work naturally.
padoa's benefits for everyday practice
Time saved and administrative work automated
One of padoa's immediate benefits, which Victor Pinto noted as soon as the software went live in the department, was the automation of time-consuming tasks. Managing invitations in particular has saved the teams valuable time.
We were curious about the change and we are delighted. padoa is intuitive, and after a short settling-in period we were getting on with it very well. We lose far less time at every level and we have gained a great deal in efficiency.
The tool reduces double-checking and duplicate entry, and keeps the personal and health data the service processes reliably and securely managed. The teams can now concentrate on their core work without risking administrative errors.
Results from the additional examinations, which we used to enter by hand, are added automatically now. It saves time and it is very practical. Everything is centralised in the employee record, no information gets lost and there are no data entry errors.
Smoother relationships with physicians, clients and employees
Since padoa was introduced, communication with health professionals, clients and employees has become simpler.
Everyone is happy. We get a lot of positive feedback, inside the department, from our clients and even from employees.
The client area makes managing appointments simpler, which has cut the volume of email and phone calls considerably.
Employees, for their part, benefit from more transparency and a faster response. When they arrive at the centre, their contact details are checked on the relevant tab in padoa, and further details can be added straight into the record in a few clicks. After the appointment, they can view their results and recommendations online, which improves their experience.
Clients send us their appointment requests directly through their area, which takes an enormous load off us. We have practically no errors in employer requests any more. We are available for questions whenever they are needed, but they are getting rarer, which is a good sign.
Some employees go straight to their area after the appointment. They find their results, the closing form and all the recommendations they were given, right there. They think it is great.
The verdict: a tool medical secretaries could not do without
Moving to padoa has modernised the working day of SMIM's medical secretaries. Automating the administrative work lets them take on new tasks while continuing to deliver high-quality follow-up.
padoa has become a valuable ally for SMIM's staff, making their daily work easier and improving relationships with clients and employees, to everyone's satisfaction.
All in all, Victor Pinto and his team are in no doubt about padoa's benefits for everyday practice.
We have come out of the stone age and into the present, from a dated tool to software that fits the reality on the ground and what our job actually demands.
Fewer emails is definitely a plus day to day. We spend far less time working through the inbox and sending information back and forth. Everything runs more smoothly and is easier for everyone.
padoa
Beyond Software
Enter data once, see it everywhere
Data protection and information security to ISO 27001 and ISO 27701
A structured implementation, including secure data migration and training
Long-term support — with subject-matter expertise and reliable support
