Occupational health efficiency with padoa: a testimonial from HR
SMIM, a French occupational health service, has been using padoa since April 2024. Within three months there were concrete changes to the working day, according to Clémence Charue, head of HR and project lead for the padoa deployment: less administration, more efficient workflows and better teamwork.
padoa has changed more than our workflows — it has changed what the working day feels like. Our medical assistants used to just grab a quick coffee. Now there is time again for a proper break and for talking to each other. Clémence Charue, Head of HR at SMIM
👉 SUMMARY
A long-awaited change
A step forward in the every-day work life
The impact on HR
Satisfaction across the board
Why SMIM decided to digitalise occupational health with padoa
The teams welcomed the introduction of padoa. The prospect of simpler digital processes and more structured data entry went down particularly well. What people expected from it, above all, was simpler administration and easier collaboration day to day.
I was very curious, because I had picked up on the positive feedback from the teams. They had heard of padoa as software that clearly stands out from the rest. That enthusiasm was borne out during the deployment, and the teams were keen to explore everything.
The project involved a great many workshops and configuration sessions. Looking back, the teams could see how worthwhile that intensive preparation had been and how important it is to allow enough time for it, particularly given how much the working day would change afterwards.
Users also played an active part in making the deployment a success. They asked plenty of questions, engaged closely with padoa and made the platform their own quickly.
Less administration, more time for occupational health
Occupational health efficiency through simpler workflows and time saved
padoa became part of the teams' working day quickly. Using the software simplifies a lot of administrative work, particularly for the medical assistants. Because less data has to be entered by hand, the teams save valuable time.
Having information available centrally and being able to trace what has been done are two more important benefits.
For most of the teams, using padoa is second nature by now. It is like switching on the computer in the morning: a reflex, and a fixed part of the working day.
Scheduling is among the modules that have made the biggest difference. It gives everyone a central view of each team member's appointments and tasks, which makes day-to-day coordination easier.
The invoicing module has simplified administration too. It makes chasing payments easier and brings more transparency to financial processes.
Better collaboration day to day
The software has improved internal collaboration, particularly between the teams and the specialist advisers.
For the medical assistants and the health professionals, coming to work in the morning is easier, because they know there are no files to process before the appointments start. That takes the tension out of the day and makes it easier to cover for one another. I see people wanting to talk to each other about all sorts of topics more than they used to. That is a big step forward: the teams are working together, and you can feel it. That is what will move us on.
How padoa supports people management in occupational health and safety
More efficiency and better quality of work
Depuis la mise en place de padoa, la communication avec les professionnels de santé, les adhérents et les salariés est simplifiée.
According to Clémence Charue, the time gained has had a positive effect on motivation and on the quality of the work.
Another observation: since padoa was introduced, not a single sick day has been recorded in the team.
You can really feel that motivation has improved with padoa
The occupational health nurses gain time and can, for example, carry out more activities on site again. A new energy has taken hold.
An advantage in recruiting occupational health professionals
The service has already noticed that using padoa counts in its favour when recruiting. For professionals with experience in occupational health and safety in particular, the digital tools in use can influence which employer they choose.
Pour des personnes qui ont déjà travaillé dans le secteur de la prévention et la santé au travail, ça devient un critère de recrutement, au même titre que les chèques vacances par exemple.
Conclusion: a positive verdict from every angle
From the teams
The teams are very satisfied and their working day has become more comfortable.
From the clients
We get very good feedback, especially from large companies, who tell us padoa has changed their lives and saves them time.
From the employees
Employees speak well of it, above all those living with serious illness who are in frequent contact with us.
The move to padoa has been a success for SMIM. The platform has been integrated into the working day, it takes administrative weight off the teams and it creates more time for the work itself. Occupational health efficiency at SMIM shows up above all in simpler administration and in more time for the occupational health work that matters.
It met our expectations, the deadlines were kept and the support was excellent. padoa has become a tool we could not do without. In two words: padoa stands for precision and care.
padoa
Beyond Software
Enter data once, see it everywhere
Data protection and information security to ISO 27001 and ISO 27701
A structured implementation, including secure data migration and training
Long-term support — with subject-matter expertise and reliable support
