Use case
Turnaround of a mid-size OH service and transformation into a best-in-class service provider
Initial situation
Mid-size OH provider, covering 60,000 employees through 6,000 client companies in central France (medical desert)
The OH provider was facing significant challenges
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Lack of medical staff due to their location
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Unsatisfied customers, challenging the service delivered
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Lack of data at the OH provider to build an overall diagnostic
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Lack of knowledge of company activities by their customers
Decided in 2017 to transform through technology and became one of padoa’s first clients / design partners
Achievements with padoa
The OH provider started with padoa in 2017
They transformed their internal processes through technology
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Implemented data steering
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Reorganized local teams leveraging the digital tools to work more efficiently together and took advantage of freed-up administrative tasks to re-allocate secretary time to value-added activities (customer support, assistance to the medical team to meet their objectives)
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Adapted HR and finance management to the new paradigm
In 2024, they have achieved significant milestones
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Increased their volume of activities by 15%
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Met their objective of 0 paper, <5% late medical exams and 95% up to date risk assessments
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Did not increase the medical staff
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Significantly reduced the admin staff
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Increased customer satisfaction (down to 0 complaint letters from customers)
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Communicated and showed impact on the local (rural) prevention service to the population => the director received the “medal of merit” (Second highest distinction in France 🇫🇷) for her impact on the local population
Ongoing improvement is now integrated into the mindset
Many optimization initiatives ongoing
